Refund policy

At Oasis Skin Shop, we want you to be completely satisfied with your purchase.

This policy explains your rights and how to return products purchased from our online store www.oasis-skinshop.com

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1. Right of Withdrawal (EU Consumers)

If you are a customer within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

However, for health and hygiene reasons, cosmetic and skincare products cannot be returned once opened, used, or unsealed (Article 16(e) of Directive 2011/83/EU).

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2. Return Eligibility

To be eligible for a return, your item must:

• Be unused, unopened, and in its original packaging;

• Be returned within 14 days of delivery;

• Include the original receipt or proof of purchase.

We cannot accept returns for:

• Opened/used skincare or cosmetic products;

• Items not in their original condition or packaging;

• Gift cards or promotional items.

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3. How to Return a Product

To start a return, contact us within 14 days of delivery at:

📧 skinshop.oasis@gmail.com

We’ll confirm eligibility and send return instructions.

Please do not ship products back before contacting us.

Unless the item is damaged or incorrect, you are responsible for return shipping costs and for ensuring safe delivery (we recommend a tracked service).

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4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, notify us within 7 days of delivery at:

📧 skinshop.oasis@gmail.com

Include your order number, a description, and clear photos.

We will arrange a replacement or full refund at no cost to you.

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5. Refunds

Once your return is received and inspected, we’ll email you about approval.

If approved, refunds are issued to the original payment method within 5–10 business days.

Processing times may vary by payment provider.

Shipping fees are non-refundable, except where the item was damaged or incorrect.

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6. Exchanges

We don’t offer direct exchanges.

Please return the eligible item for a refund and place a new order.

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7. Contact

For any questions about returns or your personal data, contact us:

skinshop.oasis@gmail.com